Privacy Policy

Privacy Policy

1. General Information

This Privacy Policy explains how AMEVO Elvir Bešić s.p., Cesta Maršala Tita 96, Jesenice, Slovenia (the Company”), collects, uses, stores and protects personal data when you visit or use our online store and purchase our products or services.

We respect your privacy and are committed to processing your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Slovenian legislation.

By using our website or purchasing products from our online store, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal data is:

AMEVO Elvir Bešić s.p.
Cesta Maršala Tita 96
Jesenice, Slovenia

For privacy-related questions or requests concerning your personal data, please contact us using the contact details provided on our website.

3. Personal Data We Collect

Depending on how you use our website and services, we may collect the following categories of personal data:

  • First and last name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Information about orders and purchased products

  • Payment and transaction-related information

  • Communication and correspondence with us

  • Information you provide when contacting customer support

  • Technical information, such as IP address, browser type, device information and operating system

  • Website usage information, including information collected through cookies and similar technologies

We only collect personal data that is necessary for the purposes described in this Privacy Policy.

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To process and fulfil your orders

  • To arrange delivery of purchased products

  • To process payments and refunds

  • To communicate with you regarding your orders

  • To provide customer support

  • To respond to enquiries and requests

  • To issue invoices and comply with accounting and tax obligations

  • To maintain and improve our website and online store

  • To protect the security of our website, systems and customers

  • To prevent fraud, misuse and other unlawful activities

  • To comply with legal obligations

  • To send marketing communications where you have provided the required consent or where otherwise permitted by applicable law

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

Performance of a contract
We process personal data when it is necessary to process and fulfil your order or otherwise provide services requested by you.

Legal obligations
We may process personal data where this is necessary to comply with legal, accounting, tax or other statutory obligations.

Legitimate interests
We may process certain personal data where this is necessary for our legitimate business interests, such as maintaining website security, preventing fraud, improving our services and managing customer relationships, provided that these interests do not override your fundamental rights and freedoms.

Consent
Where required by law, we will process your personal data on the basis of your consent. You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Order and Payment Information

When you place an order through our online store, we process the information necessary to complete the transaction, including your identity, contact, billing, delivery and order information.

Payment information may be processed by external payment service providers. Where payment is handled by a third-party payment provider, that provider may process your personal data in accordance with its own privacy policy and terms.

We do not normally store complete payment card details unless this is specifically necessary and legally permitted.

7. Delivery

In order to deliver your order, we may provide necessary personal information to delivery and logistics providers.

The information shared may include your name, delivery address, telephone number, email address and other information required to complete the delivery.

Such information is only shared to the extent necessary to fulfil your order and provide the requested service.

8. Service Providers and Third Parties

We may use trusted third-party service providers to operate our online store and provide services to you.

Depending on the services used by our online store, these providers may include:

  • Website and hosting providers

  • E-commerce platform providers

  • Payment service providers

  • Delivery and logistics companies

  • Accounting and invoicing service providers

  • IT and security service providers

  • Analytics and marketing service providers

Third parties receive only the information necessary to perform their respective services, unless disclosure is required by law.

Where required by applicable law, we ensure that appropriate contractual and organisational safeguards are in place when personal data is processed by third parties.

9. Marketing Communications

If you have provided the necessary consent, we may use your email address or other contact details to send you information about our products, special offers, promotions and other marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

10. Cookies

Our website may use cookies and similar technologies to ensure that the website functions properly, remember your preferences, analyse website usage and, where applicable, provide personalised or marketing content.

Cookies may be:

  • Necessary cookies, which are required for the operation and security of the website;

  • Preference cookies, which remember settings and preferences;

  • Analytics cookies, which help us understand how visitors use our website;

  • Marketing cookies, which may be used to provide relevant advertising or measure marketing campaigns.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through the cookie settings available on our website or through your browser settings.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Certain personal data may need to be retained for longer periods where required by applicable accounting, tax, consumer protection or other legal obligations.

When personal data is no longer required, we will delete it or securely anonymise it, unless there is a legal reason to retain it.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law, including the use of an adequacy decision or appropriate safeguards where required.

14. Your Rights

Under applicable data protection legislation, you may have the following rights:

  • The right to access your personal data

  • The right to request correction of inaccurate or incomplete data

  • The right to request deletion of your personal data

  • The right to request restriction of processing

  • The right to object to certain processing

  • The right to data portability, where applicable

  • The right to withdraw consent where processing is based on consent

  • The right to lodge a complaint with a competent data protection authority

You may exercise your rights by contacting us using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

15. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the competent supervisory authority.

In Slovenia, the competent authority is:

Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec)

You can find further information about the Slovenian data protection authority on its official website.

16. Children’s Privacy

Our website is not intended for children who are not legally capable of entering into contracts under applicable law.

We do not knowingly collect personal data from children for purposes that are not permitted by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

The latest version will always be published on our website, together with the date of the most recent update.

18. Contact Us

If you have any questions about this Privacy Policy, our processing of personal data, or wish to exercise your data protection rights, please contact:

AMEVO Elvir Bešić s.p.
Cesta Maršala Tita 96
Jesenice, Slovenia

Email: hello@amevo.si

Last updated: 21 August 2026